Privacy Policy

Global Privacy Notice

Last Modified: February 24, 2012

As one of the world’s leading privately-held global 3PL providers, Air Cargo Courier and our affiliates, including locations doing business as Mach 1 Global Services and Ramp Logistics (collectively, “ Air Cargo Courier,” “we,” or “us”), respect your privacy and are committed to protecting your Personal Information. This Global Privacy Notice describes the types of Personal Information we collect and our practices for using, maintaining, sharing, and protecting it. It also describes the rights and choices you may have with respect to your Personal Information and how you may contact us about our privacy practices. Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements, and specific privacy practices may apply to some of our products and services.

This Global Privacy Notice applies to this website and any associated products and services (the “Services”). It does not apply to the collection and use of certain employment-related information.  If you are a current or former job applicant, employee, owner, director, officer, or contractor who is a California resident, please Contact Us for the appropriate policy.  See Section 10 below.

When using our websites, you may choose to interact with features from third parties that operate independently from Air Cargo Courier, such as social media widgets and links to third-party websites. Air Cargo Courier has no control over and is not responsible for the privacy practices of such third parties. This Global Privacy Notice does not apply to the extent Air Cargo Courier does not own or control any linked websites or features you visit or use. We recommend that you familiarize yourself with the privacy practices of these third parties.

1. Types of Personal Information

“Personal Information” means any information relating to an identified or identifiable individual. Examples of Personal Information Air Cargo Courier may collect include:

• Contact information (name, nickname, gender, mailing address, email address, phone number)
• Payment information (credit card and other payment card information) and financial information (such as bank account numbers)
• Business information (office location, business contact information, department, job title/description, reason for contacting Air Cargo Courier)
• Log-in credentials (username, password)
• Usage details (website activity, Air Cargo Courier-related preferences)
• Technical details (IP address, cookie/session IDs, browser type/version, operating system/platform)
• Any other information you or other Air Cargo Courier clients may upload or provide or enter in connection with the Services

California Residents

We collect Personal Information as defined under California law, which is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Personal Information does not include de-identified or aggregate information; publicly-available information; lawfully obtained truthful information that is a matter of public concern; and information covered by certain sector-specific privacy laws.

Air Cargo Courier collects and has collected the following categories of Personal Information about consumers in the 12 months preceding the date this Global Privacy Notice was last modified:

• Identifiers (e.g., real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers)
• IP address
• Categories of personal information described in California Civil Code §1798.80(e) (e.g., signature; phone number; social security, driver’s license, state identification card, or passport number; bank account, credit card, or debit card number, or other financial information)
• Protected classification characteristics under California or federal law
• Commercial information (e.g., services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)
• Internet or other electronic network activity information
• Professional or employment-related information

2. Collection of Personal Information

Air Cargo Courier may collect Personal Information using the following methods:

• Directly from you when you provide it to us (information you enter into web forms, contracts, or submit to the Services)
• Air Cargo Courier’ internal customer relationship management system and databases
• From third parties, such as analytics providers
• Automatically through tracking technologies (cookies, web beacons, log files), including over time and across third-party websites or other online services

For more information about how we use Personal Information collected through tracking technologies and the ways you may be able to manage it, see Use of Personal Information, our Cookie Policy, and Manage Your Personal Information.

Children Under 18

Air Cargo Courier websites are not intended for children under 18 years of age, and we do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on this website or through any of its features, register, or make any purchases. If we learn we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete it. If you believe we might have any information from or about a child under 18, please Contact Us.

 

California Residents

Air Cargo Courier collects Personal Information from the following categories of sources:

• Directly and indirectly from you
• Other Air Cargo Courier clients
• Service providers
• Government entities

European Economic Area (EEA) Residents

Where we need to collect Personal Information by law or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but will notify you first.

3. Use of Personal Information

We may use your Personal Information for the following purposes:

• Communicating with you
• Providing you with the Services
• Authenticating use, detecting potential fraudulent use, and otherwise maintaining the security of the Services
• Developing, testing, improving, and demonstrating the Services
• Creating and maintaining a customer relationship management system
• Carrying out our legal and contractual obligations and enforcing our rights, including billing and payment processing
• Anonymizing and aggregating information for analytics and reporting
• Advertising, marketing, and selling the Services, including linking together or merging Personal Information with other Personal Information so that we may better understand your needs and inform you about our Services and those of our partners
• Short-term transient use
• Ensuring compliance with applicable laws and Air Cargo Courier Group policies
• Avoiding or mitigating harm to you, to our customer, to the Air Cargo Courier Group and to third parties
• For any other purpose with your consent

Online Advertising / Cookie Policy

The Services may use “cookie” technology and similar online tools, such as web beacons and web pixels.  “Cookies” are small files that a website stores on a user’s computer or device. The Services may use cookies for various purposes, including to keep the information you enter on multiple pages together.  Some of cookies we use are “session” cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session.  Session cookies are used to optimize performance of the Services and to limit the amount of redundant data that is downloaded during a single session.  We also may use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings).  We may use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our services.  We and third parties also may use session and persistent cookies for analytics and advertising purposes, as described herein.  Most web browsers automatically accept cookies, but you may have the ability to set your browser to block certain cookies (see below).  In accordance with applicable law, we may obtain your consent separately before collecting information by automated means using cookies or similar devices.

We may use Google Analytics, a vendor’s service that uses cookies, web beacons, web pixels and/or similar technology to collect and store anonymous information about you, which may include non-Personal Information described above.  You can learn more about Google Analytics’ privacy policy and ways to opt out from Google Analytics tracking by visiting Google’s website.

To make informed choices about targeted advertising, see Manage Your Personal Information (Section 8 below).

European Economic Area (EEA) Residents

We rely on the following lawful bases to process your Personal Information for these non-exhaustive purposes:

Consent

We may obtain your consent to process your Personal Information in certain circumstances, which may include when we send you relevant marketing, you elect to receive information from us, or you contact us to register an interest in our Services or Air Cargo Courier. We may also rely upon our legitimate interest in developing our business as a basis for sending you marketing information and information about our Services (see below).

Performance of a Contract

We rely on this lawful processing ground when we process your Personal Information to perform a contract which we have with you, or when we take steps in anticipation of entering into a contract with you, for example in connection with in the provision of our Services to you and the management of our relationships with third parties.

Compliance with a Legal Obligation

We rely on this lawful processing ground when we process your Personal Information to meet legal and regulatory obligations which apply to us.

Legitimate Interests

We rely on this lawful processing ground when we process your Personal Information to provide our Services, to respond to specific requests, to manage our business operations, to manage our relationships with you and with third parties in connection with our business, and when we provide you with marketing information or other information in relation to our Services which we believe may interest you.

If you wish to have more information regarding the legitimate interests assessments we have conducted in order to reach these conclusions, please Contact Us.  See Section 10 below.

4. Disclosure of Personal Information

We may disclose Personal Information:

• To affiliates and other entities within Air Cargo Courier’ group of companies, distribution partners, other Air Cargo Courier clients, and service providers
• To third parties when you use a third party feature in our Services
• To enforce or apply our Terms of Use and other agreements or comply with any court order, law, or legal process, including government or regulatory requests
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Air Cargo Courier’ assets
• If we believe it is necessary to protect the rights, property, or safety of Air Cargo Courier or others
• For any other purpose disclosed by us when you provide Personal Information
• With your consent, such as when you choose to provide your information to third parties

We may also disclose de-identified information without restriction. Note that if you make any Personal Information publicly available on the Services, anyone may see and use such information.

Service Providers

Air Cargo Courier retains third party service providers to assist us in our business. For example, we use service providers to assist with transportation and deliveries, analytics, marketing, customer relationship management, payment processing, and IT infrastructure and support. Air Cargo Courier may permit these affiliates and service providers to access your Personal Information in order to assist us in providing services; however, we require these third parties to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.

California Residents

Air Cargo Courier discloses Personal Information with the following categories of third parties and has disclosed the following categories of Personal Information for a business or commercial purpose in the 12 months preceding the date this Global Privacy notice was last modified:

Personal Information	Third Parties
Identifiers	Service providers, including data analytics and advertising providers, operating systems and platforms, social networks
IP addresses	Service providers, including data analytics and advertising providers, operating systems and platforms, social networks
Categories of personal information described in California Civil Code §1798.80(e)	Service providers
Commercial information	Affiliates, distribution partners, other Air Cargo Courier clients
Internet or other electronic network activity information	Service providers, including data analytics and advertising providers
Professional or employment-related information	Service providers

 

Air Cargo Courier has not sold consumers’ personal information in the preceding 12 months.

5. International Transfer of Personal Information

Air Cargo Courier is a global business. We may transfer your Personal Information to the United States, where we are headquartered, and to other countries which may not have the same privacy laws as the country in which you initially provided the information, but we will protect your Personal Information in accordance with this Global Privacy Notice, or as otherwise disclosed to you.

European Economic Area (EEA) Residents

If you live in the EEA, we may transfer Personal Information to countries for which adequacy decisions have been issued, use contractual protections for the transfer of Personal Information to third parties, such as an intra-Air Cargo Courier agreement or the European Commission’s Standard Contractual Clauses or their equivalent under applicable law.

You may Contact Us to obtain a copy of the safeguards we use to transfer Personal Information outside of the EEA.  See Section 10 below.

6. Security of Personal Information

Air Cargo Courier implements security safeguards to protect your Personal Information.  We take steps to secure Personal Information through administrative, technical and physical safeguards designed to protect against the risk of accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Unfortunately, we cannot guarantee the security of information transmitted through the Internet, and where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential.

7. Retention of Personal Information

Air Cargo Courier generally retains records only as long as necessary and as required for our business operations, for archival purposes, and/or to satisfy legal requirements.

When determining the appropriate retention period for Personal Information, we take into account various criteria, such as the amount, nature and sensitivity of the Personal Information; potential risk of harm from unauthorized use or disclosure; purposes for which we process your Personal Information; whether we can achieve those purposes through other means; and business operations and legal requirements.

Because we maintain our applications and websites to protect from accidental or malicious loss and destruction, residual copies of your Personal Information may be retained in our backup and archival systems for a limited period of time, after which the information will be automatically deleted or put beyond use where deletion is not possible.

8. Manage Your Personal Information

Tracking/Online Advertising Opt-Out

You may manage your Personal Information by making certain choices. If you believe that any Personal Information you have provided to us is out-of-date or inaccurate, please Contact Us. See Section 10 below.  You may also have additional rights detailed below depending on where you live. As a security precaution, we may need to request information from you to help us confirm your identity when exercising a right related to your Personal Information.

As discussed above, on our websites and Services, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Notice provides details and explains how to exercise your choices.  You may see certain ads on other websites because we participate in advertising networks.  Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means.  These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests.  The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks.  This process also helps us track the effectiveness of our marketing efforts.

Each type of web browser offers ways to restrict and delete cookies.  If you disable or delete cookies, or if you are running third-party software that intercepts or deletes cookies, please note that some parts of our websites may not work properly.

You can opt out of third parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative’s (NAI) opt-out page and the Digital Advertising Alliance’s (DAA) opt-out page and in the EEA by visiting opt-out page.

Your browser settings also may allow you to transmit a “Do Not Track” signal when you visit various websites. Our Services are not configured to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you can visit here.

If you have further questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.

California Residents

If you live in California, you have the right to: (1) request that Air Cargo Courier disclose what Personal Information we collect, use, disclose, and sell; (2) request deletion of Personal Information; (3) opt-out of the sale of Personal Information; and (4) not receive discriminatory treatment by Air Cargo Courier for exercising these rights. You also may request correction of inaccurate personal information that we maintain about you.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. To make a request on your behalf, an authorized agent may Contact Us by email at privacyinfo@omnilogistics.com with proof of your written and signed permission to do so. Note that Air Cargo Courier may also require you to verify your identity and confirm that you gave permission.

For requests made in connection with the right of access, to know, to correct, and/or of deletion, please note:

• As required under applicable law, we must take steps to verify your request before we can provide personal information to you, delete personal information, or otherwise process your request. To verify your request, we may require you to provide your name, physical address, email address, contact information, and information about your account or previous transactions with us. If we believe we need further information to verify your request as required by law, we may ask you to provide additional information to us.
• We will deliver personal information that we are required by law to disclose to you and correct inaccurate personal information that we maintain in the manner required by law within 45 days after receipt of a verifiable request, unless we notify you that we require additional time to respond, in which case we will respond within such additional period of time required by law. We may deliver the personal information to you through your account, if you maintain an account with Air Cargo Courier, or electronically or by mail at your option. If electronically, then we will deliver the information in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit the information from one entity to another without hindrance.

Requests to Know

You have the right to request that we disclose the following information:

• Specific pieces of Personal Information Air Cargo Courier has collected about you;
• Categories of Personal Information Air Cargo Courier has collected about you, disclosed about you for a business purpose, or sold;
• Categories of sources from which the Personal Information is collected;
• Categories of third parties to whom Air Cargo Courier discloses or to whom Air Cargo Courier sells Personal Information; and
• The business or commercial purpose for collecting and selling Personal Information.

To make such a request, please Contact Us by email at privacyinfo@omnilogistics.com or call us toll-free at 833-232-8080. In order to verify your request, Air Cargo Courier may require you to provide additional information to confirm the identity of the consumer.

Requests to Correct Inaccurate Personal Information

You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing of the personal information. We will use commercially reasonable efforts to correct an inaccuracy. To make such a request, please Contact Us by email at privacyinfo@omnilogistics.com or call us toll-free at 833-232-8080.  Air Cargo Courier may require you to provide additional information to confirm the identity of the consumer. Once we verify your request, we will use commercially reasonable efforts to correct an inaccuracy and direct our service providers to do the same, unless an exception applies.

 

 

Requests to Delete

You have the right to request that we delete Personal Information about you that we collected and maintain, subject to certain exceptions. To make such a request, please Contact Us by email at privacyinfo@omnilogistics.com or call us toll-free at 833-232-8080.  Air Cargo Courier may require you to provide additional information to confirm the identity of the consumer. Once we verify your request, we will delete and direct our service providers to delete your Personal Information, unless an exception applies.

European Economic Area (EEA) Residents

If you live in the EEA, you may have the right to (1) request access to, rectification, or erasure of your Personal Information or restrict the processing of your Personal Information; (2) object to processing; (3) data portability (receive and transfer your Personal Information); (4) lodge a complaint with your relevant data protection authority; and (5) where processing of your Personal Information is based on consent, withdraw your consent at any time without affecting the lawfulness of the processing of Personal Information that occurred before you withdraw consent. To make such a request, please Contact Us.

9. Global Privacy Notice Changes

This Global Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our privacy practices.

We will post changes on this page and identify the date the privacy notice was most recently updated at the top of the page.

10. Contact Us

United States Residents

In order to properly respond to your questions or requests about our services, please email us at privacyinfo@omnilogistics.com or at our tollfree number 833-232-8080.

European Economic Area (EEA) Residents

If you are a resident of the EEA, in order to properly respond to your questions or requests about our services, please email us at privacyinfo@omnilogistics.com.

 

 

or write to us:

Air Cargo Courier
Unit 5 Mercury Centre
Central Way
Feltham
Middlesex
TW14 0RN

 

You may also make a complaint to your relevant data protection authority.